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Privacy Policy

At Lotus we value your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit and make purchases on our website lotusbyshagunuk.com

By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information in various ways when you interact with our Site, including:

a) Personal Information

This includes information that identifies you or can be used to identify you directly or indirectly, such as:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (credit/debit card details or PayPal information)

  • Account login details (username and password)

  • Order history

b) Non-Personal Information

This includes data that does not identify you personally but may be used to analyze trends or improve user experience, such as:

  • IP address

  • Browser type and version

  • Device type

  • Referring website or URL

  • Location data (geographic location, IP address)

  • Website usage patterns

2. How We Collect Information

We collect information from you in the following ways:

  • Account creation: When you register an account on our Site.

  • Purchases: When you place an order or make a purchase through our online store.

  • Newsletter sign-ups: When you subscribe to receive emails and promotional content from us.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and gather information about how our Site is used. For more details, please refer to our Cookie Policy.

  • Customer service interactions: When you communicate with our customer support team via email, chat, or phone.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order fulfillment: To process and deliver your orders, handle returns, and provide customer service.

  • Account management: To manage your account, including updating your preferences or sending account-related communications.

  • Marketing and promotions: To send you promotional emails, newsletters, or updates about new products, sales, or events (if you have opted in).

  • Improve our services: To analyze usage trends, monitor the effectiveness of our marketing campaigns, and enhance the user experience on our Site.

  • Compliance: To comply with applicable laws, regulations, and legal requests.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

4. How We Protect Your Information

We implement various security measures to safeguard your personal data from unauthorised access, alteration, or disclosure. These include:

  • Secure socket layer (SSL) encryption for all sensitive information, including payment details.

  • Regular security audits and updates to our systems.

  • Limiting access to personal data to authorized personnel only.

However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties for the following purposes:

  • Service providers: We may share your data with companies that help us operate our business, such as payment processors, shipping providers, email service providers, and IT support teams. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.

  • Legal compliance: We may disclose your personal information if required to do so by law, in response to a legal request, or to protect our rights, safety, or the safety of others.

  • Business transfers: If our business is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

6. Your Rights and Choices

You have the following rights concerning your personal data:

  • Access and update: You may access or update your personal information by logging into your account or contacting us directly.

  • Opt-out of marketing: You may choose to opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us.

  • Request deletion: You may request that we delete your personal data, subject to certain exceptions (e.g., if we need to retain the data for legal or business purposes).

  • Data portability: You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider.

  • Withdraw consent: If we process your personal data based on your consent, you may withdraw that consent at any time.

To exercise your rights or if you have any questions about your data, please contact us at lotusbyshagun@gmail.com

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