Is international shipping available? Yes. Postage is calculated at checkout and is dependant on the weight/ items ordered and the country it is being sent to. Destination Country Shipping rates vary depending on the country you're sending items to. Countries in the European Union (EU), for example, tend to have lower shipping costs from the UK than countries outside the EU (e.g., the United States, Australia, or Asia). Packaging We are committed to sustainability in every aspect of our business. Our packaging is made from eco-friendly materials, and we use biodegradable tags, notes, and mailers to minimise our environmental impact. We believe in protecting the planet while ensuring that our customers receive a truly satisfying experience. Do you accept returns or refunds? Items are handcrafted and limited edition, therefore we are unable to issue refunds for change of mind. We understand that online shopping can sometimes be tricky though, so if you receive your apparel piece and it doesn't fit how you like, you can exchange it if you manage to send back the parcel with AWB. Please get in contact with us via email ( lotusbyhsgaunuk@gmail.com ) if you'd like to organise an exchange. The customer will have to cover the cost of the return shipping. And an exchange will not be guaranteed until the item has been received and deemed in its original, unused, perfect condition.